Services

Air Crew Accommodation Services

Imagine going around places to look for the right hotel for crews’ accommodation. It can be a daunting task. It involves a lot of aspects like distance to and from the airport, reliable transportation service, reputable hotel with good facilities, cost of accommodation and above all these, the safety and security of the hotel.

With that in mind, we shall identify and conduct inspection of a few selected hotels and ensure that they meet the specific requirements to the airlines’ expectation. When all the conditions are fulfilled, the next step is to negotiate/ obtain air-crew rates that is agreed and approved by the carrier. Hotel options are presented and on-site inspections are conducted.

In this regard, we shall provide the following service.

  • Prequalifying hotels
  • Presenting only hotels that meet/exceed airline requirements
  • Coordinating and facilitating site inspections
  • Negotiating rates on behalf of the airline
  • Assisting with hotel problem resolution
  • Providing these services at minimal cost to the carrier

 

Rejuvenate of your hotel brand from Good to Great!

As a business consultant, we always focus on our clients’ brand image, uphold their reputation and delivery the brand promise to the public. Your brand image must be well managed in order to gain the trust from customers and keep them coming to your hotel (brand loyalty). On the other hand, satisfied customers will tell others good stories about their experience at your hotels/resorts. Words of mouth (WOM) is another way of marketing and it is the unpaid yet important spread of a positive marketing message from person to person.

It can take place directly using the human voice or it can be transmitted via any communicative means such as through the internet or via texts messages. WOM is a powerful promotional tool and should be considered as part of almost every business marketing strategy. This is a free marketing for you that your satisfied customers do on your behalf.

In essence, brand management are communication tools and function that include analysis and planning on how that brand is positioned in the market. For example, determining who their target markets are and maintaining a desired reputation of the brand. Developing a good relationship with target publics is essential for brand management. Tangible elements of brand management include the product itself i.e. the look, pricing, packaging etc. The intangible elements are the experience that consumers take away from the brand as well as the relationship created and obtained from the brand. In these regards, we would oversee and observe all of these acpects.

A product’s superiority is in itself no longer sufficient to guarantee its success. The fast pace of technological development has changed the landscape of the hotel business. For those who are not able to embrace the changes in the market and adapt new approaches to mitigate it, soon will be left behind from the industry mainstream. The consequence is that the hotel competitive advantages will soon risking of being losing its competitiveness. For this reason, hotels should be looking for more enduring and competitive tools such as brand popularity. Hence, do not let your brand ‘dirty’ which eventually will tarnish the hotel image. The brand that suffers from bad product or service will later find out that it will take an unknown amount of time to bring back its past glory and popularity.

If this is what is happening NOW to your hotel, you must act fast before it is too late. Let us walk through your property and review the whole process of your operations and see if your brand delivers its promises. We will synergize all our efforts and expertise to supervise your business and be proud of the actions that you have taken. It will be a whole new thing.

Kindly contact us for more information and details on how you can make your bottom line grows. Let us share with you our experience and success stories on business turnaround to make your hotel attains the return on investment within a reasonable time.

It can be done. It will be done.

Range of services available:-

  • Implement the business development plan
  • Act as owner’s representatives
  • Market research
  • Hotels pre-opening services/critical path
  • Sales and marketing strategies
  • Analysis determining true position of your property within market
  • Oversee day-to-day operations with GM
  • Implement forecasting controls for effective Yield Management
  • Detailed monitoring of all operating expenses
  • Payroll - Labour expense controls
  • Guest Satisfaction Tracking and Quality Assurance control programs
  • Ensure compliance with standards and procedures
  • Implement HR policies and procedures
  • Diligently work to achieve levels above and beyond standards
  • Establish Preventative Maintenance programs & controls
  • Capital improvements planning
  • Use all established resources available to maximize your revenue opportunities
  • Conduct property’s physical composite and service delivery audit.
  • Brand standards compliance audit
  • Selection and recommendation for Airlines’ crews accommodations

We also handle any or all of the following services.

  • Finding suitable hotel to hold meeting and conference
  • Arranging for food, decor and entertainment
  • Planning transportation to and from the event site
  • Arranging any necessary accommodations for attendees
  • Coordinating the activities of event personnel
  • Site supervsing
  • Conducting evaluations of the event
  • Finding suitable caterer for off-site functions (outside catering)
  • Conventions
  • Company picnics, holiday parties and meetings for staff members
  • Career/motivational talk to aspiring young hospitality students
  • Training for hotel employees